Last Updated: 12 Jun 2026

At Choice Peptide Labs, customer satisfaction matters to us — and so does the integrity of every research-grade product we ship. Because our products are sensitive laboratory materials whose purity, sterility, and stability cannot be guaranteed once they have left our chain of custody, we follow a clear, fair policy that protects both researchers and product integrity.

Please review this policy carefully before placing an order.

1. Order Cancellations

Orders may be cancelled before shipment. To cancel, email
[email protected]
with your order number and subject line “CANCEL ORDER #[number]”.

Refunds are issued within 3–5 business days after cancellation confirmation.
Once an order has been shipped, it cannot be cancelled.

2. Eligibility for Returns

Returns are accepted only in the following cases:

  • Damaged in transit
  • Incorrect item shipped
  • Missing items
  • Tamper seal compromised on arrival
  • Confirmed quality defect verified through third-party testing

Returns are not accepted for:

  • Buyer’s remorse or change of mind
  • Opened or reconstituted products
  • Improper storage after delivery
  • Unauthorized returns
  • Items returned after 14 days
  • Consumables once delivered

3. Return Request Process

All return requests must be submitted within 14 days of delivery.

Email [email protected] with:

  • Order number
  • Item(s) involved
  • Reason for return
  • Supporting photos

Approval will result in either a return authorization, replacement, refund, or request for further information.
Unauthorized returns will not be accepted.

4. Damaged Shipments

If your order arrives damaged, retain all packaging and take photos within 24–48 hours of delivery.
Submit a damage claim with supporting evidence.

Approved claims may result in replacement or refund at our discretion.

5. Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days depending on the payment provider.
Shipping fees are non-refundable unless the error is on our side.

6. Exchanges

We do not offer direct exchanges. A return must be processed and a new order placed separately.

7. Chargebacks

We encourage customers to contact us before filing disputes. Unauthorized chargebacks may result in account restrictions.

8. International Orders

International returns are handled case-by-case due to customs regulations. Duties and taxes are non-refundable.

9. Lost Packages

If tracking shows delivered but the package is missing, please contact the carrier first. If confirmed lost, contact us for resolution.

10. Discount Codes

Promo codes cannot be applied retroactively. Only one code may be used per order unless stated otherwise.

11. Contact

For refund and return support:
Email: [email protected]

Choice Peptide Labs
c/o Gulfport Logistics LLC
7901 4th St N, Ste 300
St. Petersburg, FL 33702

Products are sold strictly for laboratory research purposes only. Not for human consumption, diagnostic use, or therapeutic application.